Tips for Streamlining the Online Ordering Process

Ever have one of those days when it feels like you’re scheduled down to the minute? Not an issue… until it’s compounded by one of life’s curveballs. That’s when the convenience of a smooth ecommerce or mcommerce experience shifts from “nice to have” to “essential.” My curveball yesterday was my 14-year-old son with a grapefruit-sized […]

IRCE 2011: Notes from the show

The Internet Retailer Conference & Exhibition (aka IRCE 2011) was fantastic. Thousands of participants, hundreds of vendors, dozens of educational opportunities – it was a massive event, attracting all levels of online ecommerce participants. First, I’ll share my initial impressions below. In future posts I’ll dig into lessons learned at the sessions and on the […]

IRCE 2011 Preview

Internet Retailer’s annual conference and exhibition (aka IRCE 2011) begins tomorrow. This year’s event in San Diego is set break an attendance record with over 7,000 retailers, executives, and marketers gathering in the exhibit hall to learn best practices, strategy, and other hot retailing tips. The theme for this year’s event is “E-Commerce Shifts into […]

Post-Holiday Shopping Stats

Now that the holidays are over, retailers and marketers alike are analyzing everything from campaign performance to results to data on holiday spending. Several leading industry sources have published reports on spending and holiday campaigns, so I thought I’d provide a breakdown of the most useful information. Online sales during the 2010 holiday season increased […]

Cross-Channel Shopping This Holiday Season

The holiday season is just around the corner, and according to an article from Internet Retailer, more and more consumers will be likely be cross-channel shopping this holiday season. In his article, Zak Stambor notes a recent report from Retail Systems Research (RSR) urging retailers to engage consumers regardless of channel. Paula Rosenblum, managing partner […]

Multi-Channel Shoppers Spend More

As Josh mentioned in his article on Monday, the online retail industry appears to be recovering from the recession. Only 12 percent of online retailers believe the economy is still a major challenge. Though the economy is not as strong as it was before the recession, there is evidence that consumer confidence has been slowly […]

Google, Direct Digital Marketing and the Mobile Web

In the interest of objective candor, IRCE 2010 in Chicago did not hit a home run with every keynote. Some speakers, however, introduced many important concepts and advanced the dialogue of online and direct digital marketing in significant ways. One speaker on day three of the conference, Google’s VP of eCommerce, Stephanie Tilenius, rattled off […]

Why Mobile Domain Expertise is Important

Bill Siwicki of Internet Retailer just published a story about retailer Musician's Friend and their mCommerce strategy. Musician's Friend is unique because they buck the burgeoning trend of outsourcing development of mobile channel strategy and execution to a trusted partner. That's right, Musician’s Friend built all of its mobile capabilities in-house. Siwicki interviews Forrester Research's […]

Wrapping Up’s Annual Summit 09

This year’s Annual Summit featured plenty of ideas for retailers and online retailers. If you weren’t able to make it to Las Vegas this year, or you just want check out what you may have missed, here’s a quick recap: It’s no secret that consumers are increasingly becoming more multi-channel, which is why everyone […] eBay and the Future of eCommerce

It was a pleasure hearing John Donahoe, President and CEO of eBay, speak at’s Annual Summit this year. He is a dynamic speaker who has interesting information to share about eBay – and other entities like PayPal – and how they fit into the unique world of digital selling. One of the first statistics […]