Easy Ways for Consumers to Report SMS Spam

Elizabeth Huebner In my previous blog post (3 Ways to Deal with SMS Phishing), I discussed how marketers can address the threat of SMS Phishing messages by addressing personal information concerns, being transparent and providing an educational response.
These tips help marketers directly respond to various concerns, but what’s the easiest way for the consumer to do their part?

Here are a few tips to help consumers deal with smishing messages. As an example, let’s take a look at a screenshot of a spam message I received over the weekend: smish2If you receive a message like the one above, forward the it to 7726 (which spells “SPAM” on most phone keypads) and don’t edit the message or add any comments. Then, your wireless carrier will reply to the message with an SMS confirming they have received your text and will ask you to send the number of the original spam message sender.

smish1

Respond to your wireless carrier’s message with the number of the person who sent the spam. The wireless carrier will use this information to help identify who is sending the spam and take appropriate action.

By reporting SMS spam, you are helping the wireless industry identify spammers and the messages they send. There is no charge to report mobile spam and will not count towards your plan.

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